Playlist Soluções customers can contact technical support, through channels below:
In commercial time.
From Monday to Friday, by telephone 55 + 31 2136-2929 / +1 786 374 2930, VOIP e Assistência remoto.
Occurrences of Support.
Get the answers you need quickly by recording an occurrence of support. During business hours, questions are answered in a few minutes:
Click here to enter the customer area.
Customers with active enrollment in the PAS Playlist Annual Support Plan can contact the support staff, with no attendance costs, through telephone 55+ 31 2136-2929 / +1 786 374 2930.
Conditions for Seedling Attendance:
- The technical support services for clients not enrolled in the PAS Playlist have costs. See table of prices.
- The maintenance of the seedling covered by the PAS is intended to solve problems that compromise the operation of the station.
- Preventive maintenance service, update of software / operational systems and change of equipment must be made during business hours or scheduled in advance, by telephone 55+ 31 2136-2929 / +1 786 374 2930
- Support through the system of occurrences and VOIP available only for enrolled in the PAS Playlist during business hours.
- The costs of the telephone call are paid by the client.