Playlist Soluções customers can contact technical support, through channels below:
In commercial time.
From Monday to Friday, by telephone 55 + 31 2136-2929 / +1 786 374 2930, VOIP e Assistência remoto.
Occurrences of Support.
Get the answers you need quickly by recording an occurrence of support. During business hours, questions are answered in a few minutes:
Click here to enter the customer area.
Customers with active enrollment in the PAS Playlist Annual Support Plan can contact the support staff, with no attendance costs, through telephone 55+ 31 2136-2929 / +1 786 374 2930.
Conditions for Seedling Attendance:
The technical support services for clients not enrolled in the PAS Playlist have costs. See table of prices.
The maintenance of the seedling covered by the PAS is intended to solve problems that compromise the operation of the station.
Preventive maintenance service, update of software / operational systems and change of equipment must be made during business hours or scheduled in advance, by telephone 55+ 31 2136-2929 / +1 786 374 2930
Support through the system of occurrences and VOIP available only for enrolled in the PAS Playlist during business hours.
The costs of the telephone call are paid by the client.