Collection and Use of Personal Information

Personal information refers to data that can be used to identify or contact a specific individual.

You may be asked to provide your personal information when downloading any of our software through our websites: https://www.playlistsolutions.com, https://aires.studio, http://airesstudio.com, and http://www.tocou.com, or at any time you are in contact with Playlist Software Solutions. Playlist Software Solutions may share this personal information among our departments and use it in a manner consistent with this Privacy Policy. We may also ask for feedback on our products, services, and your suggestions, which help us improve our offerings. To use/test our products, it is necessary to provide your data, as we cannot assist you without it. While providing personal information is not mandatory, choosing not to do so may limit our ability to offer you products, services, or respond to your inquiries. Below are examples of the types of personal information Playlist Software Solutions may collect and how we may use it:

When and What Personal Information We Collect
When you create an account, purchase a product, download a software update, register for support services in the Customer Area on www.playlistsolutions.com, connect to our services, contact us, or participate in an online survey, we may collect various information, including your name, mailing address, phone numbers, email address, contact preferences, device identifiers, IP address, location information, and credit card details.

When you share content with others using Playlist Software Solutions products or invite others to participate in Playlist Software Solutions services, we may collect the information you provide about those individuals, such as their name, mailing address, email address, and phone numbers. Playlist Software Solutions will use this information to fulfill your requests and provide the relevant product or service.

In certain jurisdictions, we may request government-issued identification documents in specific circumstances, such as when setting up and activating your device, as required by law.

How We Use Your Personal Information
We may process your personal information for the purposes described in this Privacy Policy with your consent, to comply with legal obligations, or when we determine that disclosure is necessary for the legitimate interests of Playlist Software Solutions or third parties.

The personal information we collect allows us to keep you informed about the latest product announcements, software updates, new product releases, product usage information, and events hosted by Playlist Software Solutions. If you do not wish to be on our mailing list, you can opt out at any time by updating your preferences on our portals: https://www.playlistsolutions.com and https://aires.studio.

We also use personal information to create, develop, operate, deliver, and improve our products, services, content, and advertising, as well as to prevent loss and fraud.

We may use your personal information for network and account security purposes, including protecting our services for the benefit of all users. The use of your information for anti-fraud purposes is limited to transactions with us. For anti-fraud purposes, we limit data use to what is strictly necessary and in line with our legitimate interests in protecting our customers and services. In certain online transactions, we may also validate the information you provide using tools common to such services.

We may use your personal information, including date of birth, to verify your identity, assist in user identification, and determine appropriate services. For example, we may use your date of birth to determine the age of account holders.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Since this information is essential to your interaction with Playlist Software Solutions, you cannot opt out of receiving these communications.

We may also use personal information for internal purposes, such as auditing, data analysis, and research to improve our products, services, and customer communications.

Sources of Personal Information Not Provided Directly by You
We may receive your personal information from others who have shared content with you using Playlist Software Solutions products, sent you products, or invited you to participate in Playlist Software Solutions services. We may also validate the information you provide when creating an account with third parties to ensure security and prevent fraud.

For research and development purposes, we may use datasets that may include images, voices, or other data that can be associated with an individual and enable their identification. When capturing these datasets, we comply with applicable laws in the jurisdiction where they are hosted.

Disclosure to Third Parties
Certain personal information may be shared with strategic partners who work with Playlist Software Solutions to provide products and services that help Playlist Software Solutions market to customers. Personal information will only be shared by Playlist Software Solutions to deliver or improve our products and services.

This personal information will not be shared with third parties for their marketing purposes.

Service Providers
Playlist Software Solutions shares personal information with companies that provide services such as customer data management and enhancement, customer support, assessing interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Playlist Software Solutions operates.

Automated Decision-Making and Profiling
No Playlist Software Solutions decision involving the use of algorithms or profiling significantly affects you.

Integrity and Retention of Personal Information
Playlist Software Solutions makes it easy for you to keep your personal information accurate, complete, and up to date. We retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. To determine these periods, we carefully review the need to collect personal information and, once identified, retain the information for the shortest possible time necessary to achieve the purpose of collection, unless a longer retention period is required by law.

Third-Party Websites and Services
Playlist Software Solutions websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may use or offer third-party products or services, such as third-party smartphone apps.

Information collected by third parties, which may include location data or contact information, is governed by the third parties’ privacy practices.

International Users
All information we provide may be transferred or accessed by entities worldwide, as described in this Privacy Policy. Personal information related to Playlist Software Solutions services for individuals residing in the European Economic Area (EEA) and Switzerland is controlled by Playlist Software Solutions and processed on its behalf by Playlist Software Solutions Inc. Playlist Software Solutions uses approved standard contractual clauses for the international transfer of personal information collected in the EEA and Switzerland. As an international company, Playlist Software Solutions has legal entities in different jurisdictions responsible for the personal information they collect and process on their behalf through Playlist Software Solutions Inc. For example, personal information related to Playlist Software Solutions outside Brazil is controlled by our entity located in the United States.

Privacy Questions
If you have any questions about Playlist Software Solutions’ Privacy Policy or data processing, or if you wish to file a complaint regarding a potential violation of local privacy laws, contact us at playlist@playlistsolutions.com or by phone at +55 31 2136 2929.

When we receive a privacy question or a request regarding access to/download personal information, a dedicated team screens the contacts and seeks to address your specific inquiry or concern. In cases where the issue is more significant, additional information may be requested. All significant contacts receive a response. If you are not satisfied with the response, you may escalate your complaint to the relevant regulator in your jurisdiction. If requested, we will provide information on applicable complaint options.

Playlist Software Solutions may update its Privacy Policy from time to time. When we make material changes, a notice will be posted on our web portals along with the updated Privacy Policy.