The recorded personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information when you perform the action of downloading any of our software through our websites
https://www.playlistsolutions.com, https://aires.studio, http://airesstudio.com, and http://www.tocou.com, or at any time you are in contact with Playlist Software Solutions. Playlist Software Solutions may share this personal information among (our departments) and use it in a manner consistent with this Privacy Policy. We may also request your feedback on our products, our service, and your suggestions, which will assist us and may be used with other information to provide and improve our products, services, and content. In order to use/test our products, it is necessary for you to provide us with your data, as we will not be able to assist you without this data. It is not mandatory for you to provide the personal information we request, but if you choose not to provide it, in many cases, we will not be able to offer you our products and services or respond to your inquiries. Below are some examples of the types of personal information that Playlist Software Solutions may collect and how we may use it:

• When and What Personal Information
  • When you create an account, purchase a product, download a software update, register for customer support in the Client Area on the website
    www.playlistsolutions.com, connect to our services, contact us, or participate in an online survey, we may collect various information, including your name, mailing address, telephone numbers, email address, contact preferences, device identifiers, IP address, location information, and credit card information.
  • When you share your content with others using Playlist Software Solutions products or invite others to participate in Playlist Software Solutions services, Playlist Software Solutions may collect the information you provide about those individuals, such as name, mailing address, email address, and phone numbers. Playlist Software Solutions will use this information to fulfill your requests, provide the relevant product or service.In certain jurisdictions, we may request government-issued identification documents in some circumstances, such as when setting up and activating your device, as required by law.
• How We Use Your Personal Information
  • We may process your personal information for the purposes described in this Privacy Policy with your consent, to comply with legal obligations to which Playlist Software Solutions is subject, or when we assess that disclosing them is necessary in accordance with the legitimate interests of Playlist Software Solutions or third parties.
  • The personal information we collect allows us to keep you informed about the latest product announcements, software updates, new product releases, product and service usage information, and events promoted by Playlist Software Solutions. If you do not wish to participate in our distribution list, you can choose not to receive them at any time by updating your preferences in the services we provide via portals: https://www.playlistsolutions.com and https://aires.studio.
  • We also use personal information to create, develop, operate, provide, and improve our products, services, content, and advertising, as well as to prevent losses and avoid fraud.
  • We may also use your personal information for purposes related to network and account security, including protecting our services for the benefit of all our users. The use of your information for anti-fraud purposes is conditioned on conducting transactions with us. For anti-fraud purposes, we limit the use of data to what is strictly necessary and in accordance with our legitimate interests in protecting our customers and services. In certain online transactions, we may also validate the information provided by you using tools common to services of this nature.
  • We may use your personal information, including your date of birth, to confirm your identity, assist in user identification, and determine appropriate services. For example, we may use the date of birth to determine the age of account holders to be registered.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. As this information is important for your interaction with Playlist Software Solutions, you cannot opt out of receiving these communications.
  • We may also use personal information for internal purposes, such as auditing, data analysis, and research aimed at improving products and services, as well as in communications with Playlist Software Solutions customers.

We may receive your personal information from other individuals who have shared content with you using Playlist Software Solutions products, sent products, or invited you to participate in Playlist Software Solutions services. We may also validate with third parties the information provided by you when creating an account, in order to ensure security and prevent fraud.

For research and development purposes, we may use data sets that may include images, voices, or other types of data that may be associated with a person and enable their identification. When capturing these data sets, we comply with the applicable laws in the jurisdiction in which they are hosted.

Certain personal information may occasionally be made available to strategic partners who work with Playlist Software Solutions to provide products and services that assist Playlist Software Solutions in marketing to customers. Personal information will only be shared by Playlist Software Solutions to provide or improve our products and services.

This personal information will not be shared with third parties for their marketing purposes.

Playlist Software Solutions shares personal information with companies that provide services such as customer data management and enhancement, customer service provision, evaluation of your interest in our products and services, and conducting customer research or satisfaction assessments. These companies are required to protect your information and may be located wherever Playlist Software Solutions operates.

No decision by Playlist Software Solutions involving the use of algorithms or profiling significantly affects you.

Playlist Software Solutions allows you to easily maintain accurate, complete, and up-to-date personal information. We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. To establish these periods, we carefully examine the need to collect personal information and, upon identifying a relevant need, retain the information for the shortest possible period necessary to accomplish the purpose of collection, unless a longer retention period is required by law.

Websites, products, applications, and services provided by Playlist Software Solutions may contain links to third-party websites, products, and services. Our products and services may use or offer third-party products or services, such as a third-party app for smartphones.

Information collected by third parties, which may include location data or contact information, is governed by the privacy practices of those third parties.

All information we provide may be transferred or accessed by entities worldwide, as described in this Privacy Policy. Personal information related to Playlist Software Solutions services, regarding individuals residing in a member state of the European Economic Area (EEA) and Switzerland, is controlled by Playlist Software Solutions and processed on its behalf by Playlist Software Solutions INC. Playlist Software Solutions uses approved models of contractual clauses in the international transfer of personal information collected in the European Economic Area and Switzerland. Playlist Software Solutions, as an international company, has two legal entities in different jurisdictions, which are responsible for the personal information they collect and are processed on their behalf by Playlist Software Solutions Inc. For example, personal information related to Playlist Software Solutions outside of Brazil is controlled by our entity located in the United States.

Privacy Inquiries

If you have any questions about the Playlist Software Solutions Privacy Policy or about data processing, or if you wish to make a complaint due to a possible violation of local privacy laws, please contact us at the email address playlist@playlistsolutions.com or by phone at +55 31 2136 2929.

When we receive a privacy or personal information inquiry regarding an access/download request, a dedicated team screens the contacts and seeks to address the specific inquiry or concern you raised. In cases where the issue is more significant, further information may be requested from you. All significant contacts receive a response. If you are not satisfied with the response you receive, you may escalate your complaint to the relevant regulator in your jurisdiction. If requested, we will strive to provide information about complaint options that may apply to your circumstances.

Playlist Software Solutions may update its Privacy Policy from time to time. When we make material changes to the policy, we will post a notice on our web portals along with the updated Privacy Policy.