Frequent Asked Questions
Playlist Automation Suite subscription Plans
For how long is the subscription Plan valid?
The signature plan is valid for a month and automatically renewed each month. You can also choose an annual subscription, where you can save up to 20% compared to the monthly subscription. Choosing the annual plan, it’ll be also automatically renewed.
What do I have to do to cancel the monthly subscription plan?
It is really easy. Just head over to the client area and cancel the subscription plan.
If I cancel the subscription plan, can I continue to use Playlist Automation Suite?
No, as you cancel, the last payment will be received and you’ll be able to use the system for 30 days, and then, it stops working automatically.
In each monthly subscription plan, there is “Processing of 1(one) programming”. What does that item means?
In each plan, the radio station can only process and show the content of only 1 radio station, or, only one Playlist Digital (Playout) playing one commercial and musical programming.
The activation key comes in a USB device/token (dongle), how do I receive it?
Our activation key is a numerical code that you’ll receive over email, with the contract of usage license, download links and all procedures to receive technical support, right after acquiring the product. More information on how to activate your license.
As entering the activation key to activate your license, the system is ready to work?
The software needs to activate in our servers, so, you’ll need an internet connection to allow the software sending the key and activating it, allowing the use of the system. More information on how to activate your license.
The Flex plan is composed by four software. Can I install and use this software in other machines and use the same license?
No, the installation is allowed only in the computer where it’s installed with the activation key. To use in other computers you must acquire another license of Flex plan or subscribe to Smart and/or Premium plan, which allows the use of the software in more than one machine. More information on how to use Playlist Automation Suite into your local network.
I have two FM radio stations installed in a same place, how can I use Playlist Automation Suite on Smart Plan to share data between two radio stations with different programming?
If you have two radio stations and each one has a different own programming, you can use only the Smart Plan. In this case, you’ll need one Smart Plan for one radio and a Flex Plan for the other radio station and with both Plans, share the data between the departments with its PCs activated. Each plan will have the processing and Playout of one programming.
Acquiring the Premium Plan, can I use all software in all PCs of the radio station?
Yes, the activation key of all computers will be only one, so, you’ll be able to use all software sharing all information between the departments of your radio station.
My radio stations’ network Works in 5 different cities. In one of the cities, we have the main operational service and in the other four transmit the network programming, but the commercial blocks are local. Which signature plan is recommended to my radio network?
We the ideal plan for this scenario. In this case, for the main radio, you must acquire the Premium plan, once it has all the musical and commercial programming of the radio station. In the cities where just the commercial block is shown, you must acquire the Flex plan to each station.
How do I know if there are updates available for Playlist software?
If you’re a Playlist Client and has an active plan, you’ll be notified over e-mails and messages exhibited on the software. Push notifications are also available to those who use Playlist apps. The new versions of the acquired software are available to download in the client area.
For how long does the support and updates plan is valid?
While the subscription is valid, the radio station receives all benefits of Playlist support and all available updates.
How does the support works in the call services?
It’s very simple, just access the client area at www.playlistsolutions.com and click in the link New Call. You must describe your doubt or problem and a Playlist engineer will be answering the call. The service works from 9AM to 6PM (GTM-3). You’ll be notified about this call over the email registered in the client area.